Terms & Conditions

PRODUCT ORDERS

SHIPMENTS: 

A. Only products categorized as “Cookies” are able to be shipped.

B. We ship only to peninsular Spain and Portugal.

C. Orders are shipped Tuesday through Friday. The date that is chosen as “Delivery Date” during Checkout will be the day the order is shipped, unless it is a Saturday. Any order with a Saturday delivery date will be shipped the day before, on Friday. 

D. All products are baked and packaged the same day they are shipped, to maximize freshness. We are not responsible for the freshness of items due to unattended or delayed deliveries.

E. All shipments are packaged to protect the cookies from damage during transit. Some breakage can occur due to handling.

F. Most orders will be delivered by 7pm the day following shipment. Tracking information will be provided once the package has been shipped.

G. It is the client’s responsibility to provide accurate shipping information. We are not liable for delivery delays due to inaccurate information or lack of someone available to receive the package.

PAYMENT: 

    1. Online orders: payment in full upon order is required.
    2. Custom orders: 50% payment is required in order to confirm the order; the balance of the payment is due no later than 5 days before delivery date.

ORDER CANCELLATION: 

    1. For full refund, cancellation of order no later than 5 days before delivery date. 
    2. For 50% refund, cancellation of order no later than 2 days before delivery date.
    3. No refund given for any cancellation within 2 days of order delivery.

CHANGES TO ORDER:

As many of our products are individually designed and created, changes are not always possible. If you would like to discuss possible changes, contact us no later than 3 days prior to delivery. Changes to the order are not possible within 3 days of delivery.

DELIVERY:

All delivery orders must be received by a person; we are unable to leave orders at doorsteps or reception desks that are unattended.

A. Please include a local phone number (or number that can be used with Whatsapp) so that if there is a problem during delivery we can call the person who is to receive the treats.

B. If the first delivery attempt was made during the chosen time frame and it was unsuccessful, we will attempt a second delivery, however the client must pay an additional delivery charge.

RETURNS:

Once delivered or retrieved from the TC Workshop, returns of purchased products will not be allowed.

REFUNDS:

If you are not satisfied with the product you have purchased, you can contact us within two weeks via email (tastycakesmadrid@gmail.com) or phone/Whatsapp (613077089) to explain your dissatisfaction and request a refund. We consider each request individually and can not guarantee full or partial refund on every request.

In the event that a request for refund is approved, the money will be returned to you via the same method as the initial payment.

WORKSHOPS & CLASSES

BOOKING:

Group classes: Purchasing your ticket to an open group class will automatically book and reserve your place. *Note that open group classes must have a minimum of 6 participants to run, and will hold up to a maximum of 10.

Private workshops: Once the details of the class have been organized and approved by the client, a 50% deposit is required to book and reserve the date on our calendar.

PAYMENT:

Group classes: Payment for group class tickets will be made through the online checkout system. Payment options are: Bizum, Bank transfer, Credit/Debit card.

Private workshops: Payment for private workshops will be made via credit or debit card through an online payment system, to which the client will receive a secure private link via email. One link will be sent for 50% of the total in order to book the workshop and reserve the date and a second link will be sent no less than 5 days prior to the workshop to pay the remaining balance.

CANCELLATIONS AND REFUNDS

Group classes:

In the event that a group class does not have the minimum 6 participants required, all confirmed participants will be notified at least 4 days in advance and receive a full refund. 

In the event that an individual participant cancels their attendance more than 4 days in advance, a full refund will be given. For a 50% refund, cancellation of attendance should be made no more than 3 days prior to the class. A cancellation made within 2 days of the class is not refundable. 

*We understand that unexpected illnesses may occur at the last minute. We ask that you notify us as soon as possible if you need to cancel your class attendance.

Private workshops: 

For full refund, cancellation of workshop should be made no later than 4 days before the scheduled date.

For 50% refund, cancellation of workshop should be made no later than 2 days before the scheduled date.

No refund is given for any cancellation within 2 days of the scheduled workshop.

NON ATTENDANCE

If a confirmed participant does not show up for the scheduled group class and does not give prior notice, no refund will be given.

ALLERGY/DIETARY RESTRICTIONS

  1. Participants must disclose any allergy or dietary restrictions at the time of booking.
  2. TastyCakes is not responsible for health issues after the class or workshop that are related to undisclosed allergies.
  3. When participating in a group class, it is possible that cross contamination can occur, due to the space that is used.

LIABILITY

  1. Participants acknowledge that baking classes involve the use of kitchen equipment, including ovens, sharp tools, and hot surfaces, which may present a risk of injury. By booking and attending a class, participants agree to follow all safety instructions provided during the session
  2. To the fullest extent permitted by law, TastyCakes shall not be held liable for any injury, loss, or damage sustained during the class, except where such liability cannot be excluded under applicable law.
  3. Participants attend at their own risk and are responsible for ensuring they are fit to participate in the class.

PHOTOS/MEDIA CONSENT

  1. Photos and/or video may be taken during group classes for marketing and social media use. If this occurs, all participants will be made aware ahead of time.
  2. Any participant is fully able to opt out of being photographed and recorded at any time.
  3. If any participant takes pictures that they intend to post on social media, they must get consent of any other participant in the image first before publishing.

CLASS CONTENT / INTELLECTUAL PROPERTY

  1. Materials received during a group or private baking session are the intellectual property of TastyCakes and intended for personal use only.
  2. Any reselling, recording or commercial use without permission is prohibited.